Hatsune Miku x MTV 1/7 Scale Figure

What is Pre-Ordering?

Pre-ordering is the process in which you purchase an item(s) before it is available with the understanding that it will be shipped later. 

Pre-Order Terms and Conditions

To preorder with Glacier Hobbies, you must read and agree to the terms and condition for preordering. To agree to this, select the " I acknowledge this item is a pre-order and agree to the pre-order policy" when adding the item to cart.

Pre-Order Due Date (P.O. Date)

• This is the last date to preorder your item with us. It is usually the last date in which we can secure the item from our manufacturer/distributors.
• Preordering before this date would most likely guarantee that you will receive the item. Though some exceptions may apply, such as but are not limited to manufacturer cancellations, limited releases, etc.
• Sometimes, an item may still be available to order after the P.O. Date, but it is not a guarantee.
• It is best to pre-order before the P.O. Date.

Estimated Release Date

• This date is the relative date or time frame that the manufacturer/distributor provides, for when they expect the item to be release. 
• This date is not a definitive date and could be subjected to change without notice. The changes may or may not be reflected on our site, as sometimes even the manufacturer/distributor don't update their release window for delays.
• Items with the same date (on our site) may be release and arrive at different times.
• Items with the same release date across the web may arrive at different times for different places.
• Japanese/Asian release dates for the same item are not the same release dates as for US releases. Sometimes the two can have the same release window but the US will get is months-to-years later due to shipping/supply chain.
• About Delays:
• For large delays of multiple items, we will post notification up on our website as well as our Instagram regarding the delays. We will also send out an email notification to customers who subscribe to our newsletter.
• For individual item delays, if we are notified by the manufacturer/distributors, we will update the product page's estimated release date to reflect the change.

Pre-Order Prices

• The price at the time of your pre-order is a locked price.
• If the item's price is lower at the time of release, you cannot get a refund for the difference in price.
• If the item's price is higher at the time of release, you will not be charge more for the difference in price.

Payment

• We require payment for the item to be made at the time of ordering. This will go towards payment for the deposit to secure your item from the manufacturer/distributor.
• We do not allow partial payments for preorders.
• Customer whose account/card shows that over 50% of their orders have done a chargeback against us will not be eligible for preordering.
• We do not accept preorders for international customers.

Cancellation

• You can cancel you preorder of an item at any time before the P.O. Date for that item.
• Once the preorder P.O. Date for the item has passed, there is no cancellation. Your order is binding after that date.
• Cancellation of a preorder after the P.O. Date can be done under special circumstances. Cancellation after the P.O. Date will incur a 20% cancellation fee.
• We reserve the right to cancel any/all orders preorders.

Refunds

• Cancellation of preorders before the P.O. Date are eligible for a full refund, some exceptions may apply.
• Certain items may not be eligible for a refund. Items with a Non-Refundable Deposit means that it is non-refundable even if the customer decides to cancel the preorder.
• We will not give a refund if preorders are delayed.
• If we determine that the item will not be available or receive confirmation that the item has been cancelled, then we will refund that item in full.

Holding, Fulfillment, and Shipping

• In-stock items and preorder items will be handled separately. Please put in separate orders for in-stock items and preorder items. We will not hold any in-stock orders.
• Preorder items in the same order will be ship at the same time, when all items in the order are available. If you wish to ship these items separately, please contact us, a separate shipping fee may apply.
• Customers are responsible for updating their shipping address before the order is shipped out. Please contact us regarding changes. Some fee may apply such as shipping form a contiguous US state to international or non-contiguous state.

Damaged or Defective Items

• If you preorder item is damaged or defective, please contact us within one week of the packages arrive. Please include the following:
• Order Number
• Product Name
• Photos and/or video of the damaged products
• Product Box and packaging damage are not considered as damaged or defective products.